Fraud Risk Support Analyst
Rain helps users buy, sell, and swap cryptocurrencies with regulated custody, bank-grade security, and 24/7 support across web and mobile.
Funding history
Investors
Projects
About Rain
Rain is a centralized crypto platform for retail and business users to buy, sell, and swap digital assets. The platform is licensed by the Central Bank of Bahrain and ADGM’s FSRA, offers cold storage custody, and provides bilingual 24/7 human support. Users can manage portfolios, use advanced trading with charts and order types, and access an OTC desk for large orders. The service includes clear fees, verification, and mobile apps.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Handle fraud-related escalations, investigate anomalous transactions using SQL and Visa tools, document findings, recommend actions, report fraud, and escalate insights to Product, Engineering, and Compliance.
Requirements
- Proficiency in SQL, Excel, and data visualization tools.
- 2+ years of experience in fraud prevention, payments risk, or financial crime investigation.
- Strong verbal and written communication skills.
- Background in identity risk, AML, payments fraud, or compliance analytics.
- Ability to investigate transactions and user events and assess anomalous behavior.
Responsibilities
- Serve as a primary point of contact for fraud-related escalations from partners and customers.
- Create ad hoc SQL data pulls for anomaly investigations and analyze fraudulent activity.
- Document investigation findings, actions taken, and outcomes.
- Use Visa tools to investigate transactions and report fraud.
- Recommend actions for cards, accounts, and rule sets based on fraud analysis.
- Monitor fraud trends, techniques, and technologies.
- Escalate findings and inform rule changes with Product, Engineering, and Compliance.
Benefits
- Unlimited time off with a 10-day minimum.
- Flexible work arrangement.
- Home-office stipend.
- Health, dental, vision, and company-subsidized life insurance for US employees.
- 401(k) with 4% company match.
- Equity option plan.
- Card for product testing.
- Health and wellness spending.
- Domestic and international team and company off-sites.