Fraud Investigation Analyst UK Europe
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will investigate fraud and scam activity, analyse transactions, gather evidence, and resolve member queries. You will raise and review chargeback requests, work with financial institutions, ensure regulatory compliance, investigate disputed card transactions, and make fair evidence-based decisions.
Requirements
- At least 1 year of fraud or investigation experience
- Interest in transaction monitoring, financial crime, or fraud
- Communication and interpersonal skills
- Customer service experience
- Problem-solving
- Ability to work rotational shifts in a 24/7 environment
Responsibilities
- Raise chargeback requests for members
- Respond to queries from finance partners and financial institutions
- Review chargeback and representation documents
- Ensure compliance with fraud-prevention regulations and standards
- Investigate disputed card transactions and perform network analysis
- Make fair decisions based on high-quality investigations
- Make outbound calls to resolve member queries
Benefits
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
