Foundry Support Desk Engineer
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will triage Foundry support requests and own issue resolution through closure. You will investigate Spark and pipeline issues, escalate with clear context, create support documentation, monitor service performance, address systemic problems, and contribute to user training.
Requirements
- Understanding of business workflows and technical structures within Foundry
- Investigative and problem-solving skills
- Experience building and using reporting and monitoring systems for support services
- Written communication skills
- Ability to create technical documentation and support workflows
- Ability to communicate technical issues to development and Palantir support teams
- Knowledge of Spark, data pipelines, and platform architecture
- Ability to work with technical and non-technical stakeholders
Responsibilities
- Triage Foundry support requests and own resolution through closure
- Investigate and resolve Foundry issues
- Escalate issues to appropriate specialists with context and reproduction steps
- Build and maintain documentation, runbooks, and FAQs
- Develop monitoring and reporting for support services
- Identify systemic issues and address root causes with development teams
- Contribute to onboarding and training materials
Benefits
- Equity
- Flexible workplace
- Remote-first work