Field Service Engineer
Symbotic develops AI-enabled robotic systems and software for end-to-end warehouse and supply-chain automation.
About Symbotic Inc.
Symbotic provides turnkey warehouse automation systems that use autonomous robots and AI-enhanced software to store, move, sort, and fulfill goods, including distribution and micro-fulfillment operations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will monitor system performance and reliability across customer sites, troubleshoot complex robotic and automation equipment, investigate recurring issues, and implement corrective actions. You will maintain technical records, support customers during operational events, mentor technicians, and assist with launches, upgrades, and safety compliance.
Requirements
- Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field, or at least 2 years of hands-on experience supporting automated systems
- Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, electro-mechanical equipment, electrical circuitry, control panels, motors, sensors, and automation hardware
- Experience supporting live operational environments where equipment uptime affects production or fulfillment
- Understanding of preventive maintenance, breakdown response, equipment recovery procedures, CMMS systems, and maintenance documentation
- Ability to lead technical discussions in customer-facing and high-pressure situations
- Familiarity with lockout/tagout procedures, electrical safety, machine guarding, working at heights, and conveyor safety standards
- Valid driver's license and ability to drive or fly to client locations and company headquarters
Responsibilities
- Monitor system performance, alarms, operational metrics, and reliability trends across customer locations
- Analyze recurring issues and lead root-cause investigations using 8D problem solving
- Provide advanced troubleshooting support for PLC-controlled systems, robotics, conveyors, controls, software, and equipment
- Partner with engineering and operations teams to implement corrective actions and reliability improvements
- Support customer communications during operational events and system disruptions
- Review maintenance activities and system data, maintain documentation, and identify improvement opportunities
- Mentor technicians, support technical training, and assist with launches, upgrades, and operational initiatives
- Ensure compliance with applicable safety standards and procedures
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401K
- PTO
- Business travel expense reimbursement
- Corporate credit card eligibility