Field Operations Manager
Designer Fund is a venture fund and design partner that invests in early-stage technology companies where design is central to value creation. It supports founders with product and brand design, hiring, fundraising, and access to a design-focused community.
About Designer Fund
Designer Fund invests in early-stage startups from pre-seed through Series A that use design to improve health, sustainability, and prosperity. The fund provides capital, design strategy, product and brand guidance, design hiring support, fundraising assistance, investor introductions, and access to the Designer Fund Collective of founders, advisors, and design leaders. Its portfolio includes technology companies serving sectors such as financial infrastructure, healthcare, developer tools, collaboration, climate technology, and productivity.
Skills
About the Role
You'll be the force that keeps transportation services running reliably for the communities that depend on them. This is a high ownership boots-on-the-ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.
Requirements
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners
- Hands-on and proactive, preferring to be in the field and solving problems where they happen
- Tactical and strategic, able to problem-solve immediate issues while thinking long term
- Mission driven, motivated by expanding access to transportation
- Based in the Lakewood area and ready to be onsite 4-5 days a week
Responsibilities
- Run the daily onsite operations of the service to provide riders with safe, reliable, and accessible transportation
- Make informed, real-time decisions about fleet, driver supply, compliance, and rider needs
- Guide and support drivers by building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
- Turn rider and community feedback into tangible improvements by spotting patterns and collaborating with internal teams
- Use data and technology to understand service performance, diagnose problems, and implement solutions
- Act as the operational bridge between city partners, drivers, and Via central teams
Benefits
- Free medical plans
- 401K matching