Field Dispatcher
Skills
About the Role
You will serve as the project coordinator for all scheduling of on-the-ground resources, including In-House Technicians and Portfolio Associates. You'll coordinate all aspects of property management, including inspections and repairs, and keep stakeholders informed of completion timelines. You'll be trained on proprietary software and taught the ins and outs of the property management and repairs and maintenance business, so you can bring strong problem-solving skills and enthusiasm to maximizing client investments and providing residents with homes they love.
Requirements
- Bachelor's degree or an equivalent combination of education and experience is preferred
- Strong analytical mindset with comfort reading operational data and identifying trends
- Previous experience in property management, field operations, vendor management, and/or dispatch coordination preferred
- Exceptional written and verbal communication skills
- Proactive by default with ability to anticipate issues and propose solutions
- Meticulous attention to detail and strong organizational skills
- Ability to make sound, confident decisions with incomplete information in time-sensitive situations
- Technical proficiency including Google Applications and Team Communication Platforms (Slack/Zoom)
- Experience working alongside AI or automated workflow systems is a plus
- Ability to work independently and as a member of various teams and committees
Responsibilities
- Manage the end-to-end lifecycle of work orders, home inspections, and property management tasks
- Coordinate with residents and In-House Technicians, verify completion, and submit for approval
- Provide excellent support to In-House Technicians and follow up on any failed trips
- Manage all electronic record keeping related to field activities, internal communication, and resident damages
- Own metrics and deliver weekly performance reporting on SLA adherence, AI escalation volume, inspection completion rates, failed-trip rates, and extension utilization trends
- Serve as the primary owner of all escalated service requests and resolve them within SLA with complete documentation
- Proactively communicate at-risk field activities, approaching deadlines, and portfolio-level trends to internal stakeholders
- Partner cross-functionally with Property Management, Maintenance, and Operations to prioritize work and align on resolutions
- Document new exception types and resolution paths and recommend AI workflow refinements
Benefits
- Generous PTO Policy
- 12 Paid Holidays
- Volunteer Time Off
- Paid Parental Leave
- 401k Program
- Wellness and home office/cell phone subsidies
- Health, dental, and vision insurance