Field Officer
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll manage product rollouts as Wave launches in Yaoundé, Cameroon. You'll represent Wave, oversee distribution and marketing, recruit and onboard users, and interview people about their money transfer needs. You'll build and train a local agent network, monitor cash and float at agent locations, run routine risk visits, close underperforming agents, and champion excellent customer service.
Requirements
- Fluent French, ideally a good command of one additional local language
- Medium English level
- At least 2 years of relevant experience managing an agent network in Cameroon, including 1 year managing field-based teams
- Familiarity with at least one of the listed regions
- Work authorization in Cameroon
Responsibilities
- Identify and build a local agent network and train agents on applications, contracts, rebalancing and fraud management
- Recruit target users and onboard them on Wave products
- Collaborate with Field Officers in other locations to drive adoption
- Ensure agent quality and compliance with legal and policy requirements
- Ensure agents are well-branded and well-equipped
- Monitor cash and float availability at agent locations
- Manage risk through routine visits and assess agent performance
- Close underperforming agents and recover Wave items and equipment
- Be the primary contact for agency networks in your territory
- Champion excellent customer service among distributors and agents
Benefits
- Generous health insurance for you and your dependents
- Airtime reimbursement
- Food allowance
