Engineering Manager Trust and Safety

Skills

About the Role

You will lead a team of four engineers working across billing, fraud, pricing, packaging, and outbound telephony. You will partner with Product to prioritize and deliver the roadmap, strengthen planning and service ownership, guide architecture and code reviews, and improve reliability, on-call coverage, and incident response. You will coach engineers, set growth goals, assess performance and promotion readiness, and identify hiring and system investments needed to scale.

Requirements

• Demonstrated engineering management experience in coaching, performance management, leveling, and career development
• Experience designing scalable and reliable enterprise systems
• Strong hands-on coding, architecture, and system design skills
• Experience owning reliable services and improving on-call and incident response practices
• Experience partnering with Product Managers and translating product requirements into technical plans

Responsibilities

• Lead a team of engineers across billing, fraud, and outbound telephony
• Partner with Product to set priorities and deliver the roadmap
• Strengthen planning, delivery, and service ownership practices
• Own service reliability, on-call coverage, and incident response
• Coach engineers and set clear performance and growth goals
• Guide architecture and code reviews
• Own engineering delivery for billing, pricing, packaging, fraud, and outbound telephony
• Use delivery and reliability data to prioritize improvements
• Identify hiring and system investments needed to scale

Benefits

• Equity
• Medical, dental, and vision coverage
• Quarterly off-sites
• Flexible time off
• Catered meals
• Transportation
• Equipment
• Annual learning and development budget