Enablement Lead Knowledge Work

Skills

About the Role

You will lead customer enablement throughout the lifecycle, deliver workshops and training, create reusable adoption assets, and synthesize customer feedback to improve products and programs. You will help business, technical, and executive users apply AI in practical workflows.

Requirements

• 6+ years of experience in customer-facing, enablement, or instructional roles
• Experience engaging C-level, business, and technical audiences in complex enterprise environments
• Presentation and communication skills
• Product fluency with ChatGPT, Agents, and the OpenAI ecosystem
• Experience leading workshops and enablement programs
• Ability to design learning journeys and facilitate live sessions
• Ability to identify customer patterns and create scalable adoption approaches
• Ability to connect product capabilities to business outcomes
• Commitment to safe and responsible AI

Responsibilities

• Own enablement for ChatGPT Enterprise and Agents
• Serve as a subject matter expert for designated product areas
• Lead customer enablement from onboarding through long-term adoption
• Design and deliver onboarding sessions, training, executive briefings, hackathons, and workshops
• Drive customer activation, sustained usage, and measurable business value
• Partner with Sales, Solution Architects, and Delivery Leads
• Develop reusable training assets, playbooks, and best practices
• Gather and synthesize customer feedback to inform product and program improvements

Benefits

• Relocation assistance for new employees