Enablement Lead Government
1 day agoLeadSalary: 207K - 295KSan Francisco or Washington, D.C.HybridCustomer SupportJobs by OpenAI
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Recently funded151 current maintainers88 active leads20 new active leads99 lead step-downs12 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead government customer enablement from onboarding through long-term adoption. You will deliver workshops and training, create scalable learning materials, advise customers on adoption and workforce engagement, and use feedback and data to improve programs.
Requirements
- 6+ years of experience in customer-facing, enablement, instructional, adoption, or transformation roles
- Experience engaging executive, business, and technical audiences in government or complex enterprise environments
- Presentation, facilitation, and communication skills
- Experience designing learning journeys and leading workshops, training programs, executive engagements, customer events, or scaled adoption initiatives
- Practical fluency with ChatGPT, Agents, and the OpenAI product ecosystem
- Writing and storytelling skills for training materials, presentations, demonstrations, communications, and customer stories
- Ability to connect enablement activities to measurable outcomes
- Ability to manage multiple workstreams and adapt in live customer environments
- Commitment to safe and responsible AI
Responsibilities
- Own enablement for ChatGPT Enterprise and Agents across government organizations
- Lead customers through onboarding, activation, expansion, optimization, and long-term adoption
- Design and manage structured enablement and deployment programs
- Deliver onboarding sessions, training, executive briefings, academies, hackathons, and hands-on labs
- Develop government-specific learning journeys, training materials, playbooks, FAQs, demonstrations, and communications
- Advise customers on workforce communications and engagement strategies
- Gather customer feedback, adoption signals, participation data, and engagement outcomes
- Translate customer patterns into scalable programs, content, playbooks, and best practices
Benefits
- Medical, dental, and vision insurance with employer Health Savings Account contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) retirement plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO or up to 15 days of annual PTO, depending on exemption status
- Paid holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal-delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided