Director of Engineering — Trust & Safety
Bitso is a Latin America-focused cryptocurrency platform that allows users to invest, trade, and make borderless payments. It provides a suite of tools for buying, selling, and earning crypto, alongside a blockchain-based payments platform for businesses to facilitate secure and efficient cross-border transactions. Bitso also supports the ecosystem's growth through its stablecoin startup accelerator program, 'The Push'.
Projects
About Bitso
Bitso is a comprehensive cryptocurrency platform serving over 9 million users and 1,900 B2B clients. For individuals, it offers tools for investing, portfolio tracking, automated trading, and earning yields on digital assets, with an advanced trading app, Bitso Alpha. For businesses, Bitso provides a financial services platform using blockchain technology to streamline cross-border and local payments, offering instant settlements and 24/7 availability through a single API. The company prioritizes security and regulatory compliance, holding local licenses in Mexico, Brazil, and Argentina, and an international certification from the Gibraltar Financial Services Commission (GFSC). Demonstrating its commitment to innovation, Bitso has also launched 'The Push,' a stablecoin accelerator program to fund and support emerging startups in Latin America.
Skills
About the Role
You will own the systems that protect every Bitso account and keep the company compliant across Mexico, Brazil, Argentina, and Colombia. You will take responsibility for reliability, security, and compliance outcomes across a fleet covering identity and access, account protection, compliance and fraud detection, and internal operations tooling. You will lead four engineering managers and their squads, setting a high bar for hiring, performance, and technical quality, while partnering closely with Product, Compliance, Security, and Fraud leaders. You will report directly to the CTO and work alongside the other engineering directors, owning technical excellence and engineering standards within your fleet while product strategy is set together with Product partners.
Requirements
- Experience leading engineering at the multi-team level (20+ engineers, multiple managers reporting in) with direct accountability for production systems where downtime or error carries real consequences
- A track record of building and raising the bar of an engineering team including hiring, leveling, and developing strong engineers
- Hands-on ownership of reliability for a high-stakes system, fluent in SLOs and incident response
- Experience in or close to a regulated environment such as fintech, payments, banking, or crypto
- Demonstrated ability to lead an AI-native team and change how teams build with AI
- Strong cross-functional leadership in a matrixed, multi-country organization
- LATAM experience and Spanish or Portuguese are a strong plus
Responsibilities
- Own the availability, reliability, and security of identity, access, and account-protection systems with clear SLOs and strong incident discipline
- Own the compliance and regulatory-reporting surface end to end across four jurisdictions
- Partner with Compliance, Legal, and Risk to make reporting accurate, auditable, and timely
- Drive the fraud-detection roadmap toward measurable customer impact
- Lead, develop, and grow four engineering managers and their squads
- Set a high bar for hiring, performance, and technical quality
- Set engineering standards across the fleet and hold teams accountable for post-launch quality and reliability
- Lead an AI-native engineering team using modern spec-driven development practices
- Operate across functions and countries through influence and credibility with Product, Security, Fraud, and Compliance leaders
Benefits
- Me Time program, including unlimited paid time off
- Remote-first work environment
- Employee Stock Option program
- Zero trading fees through Bitso Alpha app
- Extended Family Leave Policy with 4-months leave for birthing, non-birthing and adopting parents
- Premium health, dental and life insurance