Cyber Operations Strategist Critical Harm Operations

Skills

About the Role

You will improve the Cyber Operations operating model, make complex cyber judgments, develop SOPs and quality loops, strengthen reviewer and vendor capability, analyze operational signals, build practical tools and automations, and partner with internal functions to operationalize changes and launch readiness.

Requirements

• 8+ years of hands-on cybersecurity experience
• Knowledge of attacker tradecraft, vulnerability exploitation, credential abuse, malware, persistence, evasion, exfiltration, and cloud or identity abuse
• Experience improving high-stakes operations, reviewer programs, QA systems, escalation workflows, or vendor programs
• Experience creating SOPs, decision trees, training, and written recommendations
• Knowledge of SQL, Python, C/C++, JavaScript, PowerShell, Bash, APIs, LLM tooling, or automation
• Understanding of human-in-the-loop automation, evaluations, monitoring, holdouts, and fallback paths
• Experience with trust and safety, platform abuse, cyber misuse of AI systems, or LLM safety

Responsibilities

• Drive the Cyber Operations operating model, SOPs, escalation paths, and quality health
• Make complex cybersecurity decisions across product surfaces
• Translate policy ambiguity into decision rules, training, and tooling requirements
• Build quality loops, calibration systems, and automation evaluations
• Improve employee and vendor capability through onboarding, certification, coaching, and calibration
• Diagnose root causes using quality, appeals, SLA, backlog, and disagreement signals
• Build SQL analyses, scripts, dashboards, evaluation workflows, routing logic, and automations
• Partner with internal functions to operationalize changes and drive launch readiness

Benefits

• Medical, dental, and vision insurance
• Paid parental leave
• 20 days of annual paid time off
• Paid holidays, office closures, and sick time