Customer Trust Specialist
Fireworks AIVisit Fireworks AI website
Fireworks AI operates an AI platform for production inference and training of open-source models.
Fireworks AI on X (Twitter)Fireworks AI on DiscordFireworks AI on GitHubFireworks AI on Documentation
San Mateo, United States
Funding history
About Fireworks AI
Fireworks AI provides serverless and dedicated model inference, model deployment, and supervised and reinforcement fine-tuning for developers and enterprises building AI applications.
Skills
Candidate Availability
About the Role
You will own the customer-facing side of the trust program. You'll handle security questionnaires end to end, run and improve the trust automation platform, keep the knowledge base current, and respond to evidence requests. You'll join customer calls, partner with Legal and Deal Desk on security, privacy and AI terms in DPAs and MSAs, maintain the Trust Center and security whitepapers, and report program data to leadership.
Requirements
- 5 to 7 years in customer-facing security, trust, or GRC roles
- Deep familiarity with security questionnaires and security-review process (CAIQ, SIG, OneTrust)
- Knowledge of SOC 2, ISO 27001/27701/42001, HIPAA, GDPR, NIST
- Comfort reading contracts (DPAs, MSAs, BAAs)
- Strong written communication
- Comfort with cloud environments (AWS, GCP, Azure) and SaaS architectures
- Detail-oriented and collaborative approach
Responsibilities
- Own security questionnaires end to end
- Run and improve the trust automation platform
- Maintain the knowledge base as a living source of truth
- Handle one-off customer requests such as evidence requests and Trust Center access
- Join customer calls on security, privacy and AI-safety questions
- Partner with Legal and Deal Desk on security, privacy and AI terms in DPAs and MSAs
- Apply standing rules and escalate items needing sign-off
- Track knowledge base gaps and automation impact and report to leadership
- Curate public security and trust artifacts
Benefits
- Equity
