Customer Support Specialist Night Shift
Deblock helps users manage finances by combining a traditional current account with a non-custodial crypto wallet in a single platform.
Funding history
About Deblock
Deblock helps users manage traditional and digital assets by providing an IBAN account integrated with a non-custodial wallet. With it, users can receive salaries, make payments with debit cards, and manage cryptocurrencies with full control over private keys. Deblock bridges traditional banking with self-custody crypto management for European users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers through chat and email, troubleshoot product and account issues, handle payments and general inquiries, follow compliance and safety procedures, escalate cases, document solutions, and help improve customer processes and experiences.
Responsibilities
- Provide friendly and accurate customer support through chat and email
- Troubleshoot product questions account issues payments and general inquiries
- Follow procedures for compliance safety and customer protection
- Escalate cases to FinCrime Tech or Product specialists
- Work rotating night shifts including occasional weekends
- Collaborate with colleagues to improve processes and customer experience
- Maintain clear documentation and improve the knowledge base
- Represent customer feedback in internal improvement efforts
Benefits
- Competitive compensation
- Private health insurance with dental
- Technology equipment
- 30 days of paid holidays
