Customer Support Specialist EMEA
Enterprise AI platform for financial institutions, providing agentic research, analysis, workflow automation, and client-ready deliverables.
Funding history
About Rogo
Rogo builds bespoke, enterprise-grade AI systems for financial workflows, including research, analysis, modeling, reporting, and deal work. Its platform emphasizes financial-domain models, integrated firm and market data, auditability, governance, and security.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide chat and email support to existing clients, resolve issues within service-level agreements, diagnose root causes, and provide workarounds. You will identify process improvements and automation opportunities while sharing support context with Product, Engineering, Sales, and Post-Sales stakeholders.
Requirements
- 1+ years of customer support or user operations experience
- B2B SaaS
- Organization
- Prioritization
- Verbal communication
- Written communication
- Financial market knowledge
- AI market knowledge
- Data analysis
- Customer experience
- Operational excellence
Responsibilities
- Handle customer queries through chat and email
- Resolve issues promptly and meet service-level agreements
- Diagnose root causes and provide workarounds
- Identify process optimizations and automation opportunities
- Partner with Customer Support Managers to scale support
- Share support context with Product, Engineering, Sales, and Post-Sales stakeholders