Customer Support Representative
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll be the primary point of contact for customers, delivering world-class service and support. You'll handle inquiries and complaints professionally, escalate issues when needed, work with other departments to meet customer needs, keep your product knowledge current, and take part in team meetings and improvement initiatives.
Requirements
- Fluency in French, Fulani, Malinké and Soussou
- 2 years of experience in a comparable position (call center, customer service)
- Ability to work flexible schedules
Responsibilities
- Serve as the primary point of contact for customers
- Handle customer inquiries and complaints professionally and escalate as necessary
- Work closely with other departments to meet customer needs
- Maintain up-to-date knowledge of Wave products
- Use active listening to understand customer needs and provide solutions
- Participate in team meetings and contribute to continuous improvement initiatives
Benefits
- Generous health insurance for you and your dependents
- Parental leave (26 weeks for mothers and 4 weeks for fathers)
- Subsidized child care
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food and a beautiful office space