Technical Support Specialist - Robotics (overnight)
Diligent Robotics is an Austin-based healthcare robotics company and wholly owned subsidiary of Serve Robotics that develops and deploys Moxi hospital service robots.
Funding history
About Diligent Robotics
Diligent Robotics creates socially intelligent, AI-native mobile-manipulation robots for healthcare workflows. Its Moxi robot performs routine hospital logistics, including medication and lab-sample deliveries, so clinical teams can focus on patient care.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will work on-site in Austin, TX on the overnight shift (11pm-7am CST), including nights and weekends. You will monitor a fleet of mobile service robots, provide live troubleshooting in a hospital environment, and log detailed tickets for issues you cannot resolve at first touch so they can be escalated. You will communicate with customers, collect data and product feedback in real-world situations, and act as an ambassador for the company.
Requirements
- Good computing background and ability to quickly learn new software
- Excellent written and verbal communication
- Organized and able to multitask
- Self-sufficient and able to make data-driven decisions independently
- Flexible to work overnight, early morning, weekend and holiday shifts
- Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course
- Must be local, willing to relocate, or a current Diligent Robotics employee
Responsibilities
- Monitor a fleet of mobile service robots and provide live support and in-the-moment troubleshooting in a hospital environment
- Create detailed tickets for issues unresolved at first touch and escalate them internally
- Prioritize the customer experience by communicating with customers and using critical thinking in unplanned scenarios
- Collect data in real-world situations and provide detailed, accurate product feedback
- Be an ambassador for the company
Benefits
- Free parking
- Medical, dental, and vision insurance
- 401K