Customer Support Representative
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
About the Role
You'll be based in Niamey and join our global team to help deliver the best possible experience to our customers. You'll serve as the primary point of contact for customers, providing world-class service and support, and you'll work closely with other departments to make sure customer needs are met. You'll handle customer inquiries and complaints professionally and courteously, escalating issues when necessary, and you'll keep your knowledge of Wave products up to date. You'll use active listening skills to understand customer needs and provide solutions that address those needs, and you'll take part in team meetings, contributing to continuous improvement initiatives.
Requirements
- Fluency in French and Haoussa
- 2+ years of experience in a comparable position (Call center, Customer Service)
- Being able to work with flexible schedules
Responsibilities
- Serve as the primary point of contact for customers, providing world-class service and support
- Handle customer inquiries and complaints, working closely with other departments to ensure customer needs are met
- Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary
- Maintain up-to-date knowledge of Wave products
- Use active listening skills to understand customer needs and provide solutions
- Participate in team meetings and contribute to continuous improvement initiatives