Customer Support Executive with German Onboarding
Speedinvest is a European venture capital firm that invests from seed to growth stage (Series B to pre-IPO), backing founders with sector-specific expertise and a large network of operational support. It leads the majority of its initial investments and continues to support portfolio companies through multiple follow-on rounds as they scale.
About Speedinvest
Speedinvest is a pan-European venture capital investor with specialist investment teams organized around core sectors including AI & Infra, Climate Tech & Industrial Tech, Deep Tech, Fintech & DeFi, Health & Bio, and Marketplaces & Consumer, alongside a dedicated Growth team writing checks from Series B to pre-IPO. The firm emphasizes leading with conviction and long-term capital from day one, leading 85% of its initial investments, participating in 100+ follow-on rounds each year, and backing 70+ Series A companies over the past four years. Speedinvest works with startup founders across Europe and beyond, providing not just capital but network access and growth support, and counts companies like Bitpanda, Moove, cylib, Tide, Gigs, Upvest, and GoStudent among its portfolio.
Skills
About the Role
You will contact prospective members who downloaded the app but have not signed up, guide them through onboarding, answer questions, and communicate Tide's benefits. You will build rapport to identify upsell opportunities, coordinate with KYC on documentation, troubleshoot issues, and offer relevant products.
Requirements
- Native-level spoken and written German proficiency
- Customer service or telesales experience
- Upselling skills
- Revenue focus
- Knowledge of compliance, KYC, AML, and associated regulations or previous fintech experience
- Experience using Zendesk or similar software
- Experience using a predictive or power dialer
Responsibilities
- Call prospective members who downloaded the app but have not signed up
- Guide prospective members through the onboarding and signup process
- Answer prospective members' questions and highlight Tide's benefits
- Build rapport and identify opportunities to upsell relevant products
- Work with the KYC team to verify documentation
- Troubleshoot onboarding issues
- Offer a range of products to prospective leads
Benefits
- 25 days of paid annual leave
- 3 paid days off for volunteering or learning and development activities
- Extended maternity and paternity leave
- Personal learning and development budget of 1000 BGN per year
- Additional health and dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Office snacks, light food, and drinks
- Work-from-home equipment allowance
- Flexible working from home
- Sabbatical leave
