Customer Solutions Manager
MaC Venture Capital is a seed-stage venture capital firm investing in founders building transformative companies across sectors like space, fintech, fashion tech, robotics, and more.
About MaC Venture Capital
MaC Venture Capital is a seed-stage venture capital firm that invests in founders building ambitious, culture-defining companies. Their portfolio spans diverse industries, including companies like Stoke Space (reusable rockets), Pipe (embedded financial solutions), Finesse (fashion trend data analytics), and Chef Robotics (AI-enhanced food manipulation hardware). The firm positions itself as a 'conviction investor,' emphasizing deep engagement with founders and teams beyond just capital, offering strategic partnership and support through company milestones. MaC serves early-stage startup founders across a range of technology and consumer sectors, with a stated focus on backing bold, culture-defining companies.
Skills
About the Role
You'll lead the charge in helping the world's most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline. You'll serve as their strategic partner and advocate, driving onboarding excellence, adoption momentum, and long-term success while collaborating across teams to build scalable processes and tools that amplify customer impact.
Requirements
- 5-10+ years of experience in Hardware Manufacturing
- B2B SaaS (highly preferred) with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management)
- Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar
- Domain familiarity with aerospace, defense, energy, or hardware-intensive industries
- Exceptional communication, stakeholder management, and consultative skills
- Strong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalability
- Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments
- Ability and willingness to travel up to 30%
Responsibilities
- Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with business objectives
- Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage and demonstrate measurable ROI
- Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery
- Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references
- Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes
- Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalate
- Partner with sales, support, product, and engineering across time zones to deliver seamless customer outcomes and internal alignment
Benefits
- Equity in the form of stock options
- Subsidized medical, dental, and vision insurance
- Company-paid life and disability insurance
- 401(k) plan with employer match
- 4 weeks' Paid Time Off
- 10 days holidays (including an end-of-year closure)
- Paid Family/Parental Leave
- On-site gym or monthly wellness stipend (depending on location)
- Dog friendly offices