Customer Service Host - Airport Day Shift
Skills
About the Role
You will be the first face passengers meet at the airport, giving them a warm welcome and clear guidance after they purchase their ticket. You will guide each user to the correct van, ensuring a smooth boarding toward their destination. You will validate tickets and boarding passes, guaranteeing the flow and safety of every trip. You will be the go-to reference point for users, resolving their questions and providing clear information about the boarding process and their journey. You will work hand in hand with drivers and the counter team to keep operations flawless, reporting any incidents to optimize the experience.
Requirements
- Previous experience in customer service roles, ideally in transport, tourism or hospitality
- Excellent interpersonal communication skills and genuine orientation to resolving and improving each person's experience
- Ability to work with energy and proactivity in a dynamic environment
- Flexibility to work rotating shifts (day/evening/night) in an outdoor environment at Santiago Airport
- Basic knowledge of English or other languages is a plus
Responsibilities
- Welcome and orient passengers at the airport after ticket purchase
- Guide each user to the correct van ensuring smooth boarding
- Validate tickets and boarding passes before passengers board
- Resolve user doubts and provide clear information about boarding and their journey
- Coordinate with drivers and the counter team to maintain flawless operations
- Report incidents to optimize the passenger experience
Benefits
- Monthly transportation card for the airport shuttle bus
- Continuous training and professional development
- Performance bonus
- Night shift bonus