Customer Operations Engineering Lead
South Park Commons is a community and early-stage venture firm that helps talented founders and technologists move from an idea (-1) to a company (0). It runs a no-cost, no-equity residency program for ideation and exploration, and provides $1M to $10M in funding for founders ready to build venture-scale companies.
About South Park Commons
South Park Commons operates a talent-dense community of technical founders, researchers, and domain experts who test ideas, find collaborators, and build conviction on what to build and how to build it. Its offering spans two stages: a six-month Residency with no cost or equity focused on ideation and exploration, and Funding of $1M to $10M for members ready to build venture-scale companies. Beyond capital, SPC provides learning forums on frontier topics (embodied AI, reinforcement learning, energy-efficient computing, AI in biotech), live programming with industry leaders, partner collaboration from a team of former founders and operators, social scaffolding to counter the isolation of early company building, and up to $1M in credits and perks from partners like Anthropic, OpenAI, Microsoft, GCP, and AWS. SPC has spaces in San Francisco, New York, and Bengaluru, and its community has produced companies such as Render, Luma Labs, Pilot, Comun, Anthropic, Unit21, and Profound.
Skills
About the Role
You will lead customer-focused collection planning, schedule deconfliction, and reporting activities within the Satellite Operations Team. You'll ensure timely data collection and delivery across missions according to customer requirements, and coordinate with internal stakeholders and customers to prioritize collection activities. You will develop standard collection planning, performance monitoring, and reporting processes that scale across current and future missions, perform capacity planning for the Customer Operations team, and build onboarding and training programs for future hires. You'll also make sure customer inquiries are addressed accurately and within required response times.
Requirements
- 7+ years of experience in a customer facing technical role such as technical account management, solutions architecture, or professional services
- Experience leading teams with a track record of hiring, mentoring, and scaling to meet business needs
- Demonstrated ability creating customer focussed processes and strategies that are scalable in a high growth environment
- Experience managing relationships with sophisticated customers in a demanding environment (e.g. defense, aerospace, or government)
- Strong communication and teamwork skills with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Excellent time management and organization skills
- Excited to work in a fast-paced environment with new challenges each week
- Willingness to obtain a clearance
- Experience with satellite mission planning, command and control systems, and telemetry analysis (nice-to-have)
- Experience with on-orbit satellite payload operations and data processing (nice-to-have)
- Understanding of ITAR/EAR regulations (nice-to-have)
Responsibilities
- Lead customer focussed collection planning, schedule deconfliction, and reporting activities within the Satellite Operations Team
- Ensure timely data collection and delivery across missions according to customer requirements
- Coordinate with internal stakeholders and customers to ensure appropriate prioritization of collection activities
- Develop standard collection planning, performance monitoring, and reporting processes that scale across current and future missions
- Perform capacity planning for the Customer Operations team and develop onboarding and training programs for future hires
- Ensure customer inquiries are addressed accurately and according to the required response time
Benefits
- Equity compensation
- Medical, dental, and vision insurance
- 401k retirement plan
- Short & long term disability and life insurance
- Three weeks paid vacation for new employees
- 12 paid holidays
- Unlimited sick time
- Paid parental leave