Customer Operation Manager
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 9/2/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
The Customer Operation Manager serves as the primary point of contact for customer enquiries, resolves client issues, supports onboarding and payment solution implementation, provides training, maintains client records, manages relationships, improves processes, ensures compliance, and networks within the payments industry.
Requirements
- Experience in Product Support, Client Success, Customer Success, Account Management, or Customer Operations
- Strong interpersonal and multilingual communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced, dynamic environment
- Commitment to exceptional service
- Proficiency in Google Workspace, Microsoft tools, CRM software, and Intercom
- Ability to interact with customers across international time zones
- English fluency required; Mandarin is a bonus
Responsibilities
- Serve as the primary point of contact for customer enquiries
- Investigate and resolve client issues and escalate complex matters
- Assist clients with onboarding and payment solution implementation
- Conduct training sessions and provide educational resources
- Maintain client interaction records and generate reports
- Cultivate strong client relationships
- Collaborate with cross-functional teams to improve processes
- Ensure compliance with regulatory requirements and internal policies
- Network within the payments industry to create growth opportunities
Benefits
- Competitive compensation package
- Equity available
- Learning and development opportunities
- Frequent team events and socials
- Collaborative and inclusive environment