Customer Experience Manager
Robinhood helps users invest in stocks, ETFs, options, and cryptocurrencies through commission-free trading with no minimum account requirements.
Maintainer signals as of 9/2/2026
Funding history
Investors
Projects
About Robinhood
Robinhood helps retail investors access financial markets through commission-free trading of stocks, ETFs, options, and cryptocurrencies. With it, users can invest with no account minimums, earn rewards through retirement accounts with matching contributions, and access advanced trading tools. Robinhood democratizes investing by making financial markets accessible to everyone, not just wealthy investors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and coach licensed Concierge Desk representatives supporting active traders. You will manage customer escalations, provide live support and proactive outreach, oversee service quality and asset-growth performance, and identify recurring customer issues for resolution. You will collaborate with middle-office, back-office, risk, compliance, and engineering partners.
Requirements
- FINRA Series 7, 63, and 24 or 9/10 licenses
- Bachelor's degree from an accredited institution
- 4 or more years of customer-facing operations experience
- 4 or more years managing customer-facing teams
- Management skills
- Experience in a fast-paced proactive environment
- Understanding of customer profitability
Responsibilities
- Lead 12 to 15 licensed Concierge Desk team members
- Develop agents in value-added conversations and proactive upselling
- Coach and mentor team members
- Provide live support and proactive outreach
- Promote professionalism, customer advocacy, development, and regulatory compliance
- Support customers with options, margin, equities, day-trade regulations, and account servicing
- Collaborate with middle-office, back-office, risk, and compliance teams
- Identify patterns in customer inquiries and document underlying issues
- Handle customer issues and escalations
- Assist with customer negotiations and earning business
Benefits
- Bonus opportunities
- Equity ownership
- 401(k) matching
- Health insurance with 100% employee coverage and 90% dependent coverage
- Lifestyle wallet
- Employer-paid life insurance
- Employer-paid disability insurance
- Fertility benefits
- Mental health benefits
- Company holidays
- Paid time off
- Sick time
- Parental leave
- Catered meals
- Office events
