Customer Experience Analyst, App Support Operations (EMEA)
Tools for Humanity is a technology company building products for humans in the age of AI.
Maintainer signals as of 9/2/2026
About Tools for Humanity
Tools for Humanity develops hardware, software, and services connected to World, described as an open-source real-human network. Its products include the Orb for privacy-focused proof-of-human verification, World App for World ID access, digital asset management, wallet functionality, transactions, and Mini Apps, and World Spaces for verification, community programming, and events. The company serves end users and organizations seeking to integrate World infrastructure into their projects.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
The role supports customers across ticketing and social media, coordinates with product, engineering, and BPO partners, and improves support workflows, policies, and tools. It requires hybrid work, occasional weekend availability, and travel of up to 15%.
Requirements
- 3+ years of support analyst experience in a technology company, startup, blockchain, crypto, or similar industry.
- Excellent written and verbal communication skills.
- Experience with Zendesk, Salesforce, or a similar CRM.
- Organizational skills and ability to track multiple projects.
- Basic Excel and Google Sheets skills.
- Ability to work in a fast-paced, changing environment and wear multiple hats.
- English proficiency required; Portuguese, Spanish, or German preferred.
- Ability to work in a hybrid environment.
- Occasional weekend availability, typically once per quarter.
- Willingness to travel up to 15% of the time.
Responsibilities
- Investigate customer issues across multiple channels.
- Troubleshoot and resolve tickets and social media inquiries.
- Escalate complex issues and coordinate resolution with product and engineering.
- Collaborate with BPO partners to resolve incidents and ensure quality.
- Improve workflows, policies, and support tools.
