Customer Advocacy Manager
Glean is an enterprise AI platform that connects company knowledge and systems to provide permission-aware search, AI assistance, and agents.
Funding history
About Glean
Glean develops enterprise Work AI software. Its platform provides enterprise search, a conversational AI assistant, and tools to build, govern, and orchestrate AI agents using a company’s connected data and permissions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer reference requests and maintain accurate permissions, approvals, and logo rights. You will help produce customer stories, coordinate interviews and creative deliverables, recruit and prepare event speakers, run review and recognition programs, and build workflows and systems that improve advocacy operations.
Requirements
- 4+ years of experience in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS
- Excellent project coordination, organization, and attention to detail across multi-stakeholder projects
- Strong interviewing and writing skills
- Strong executive presence
- Confident, concise communication with internal and customer stakeholders
- Fluency with Google Workspace, Salesforce, project tools such as Asana, spreadsheets, and data hygiene
Responsibilities
- Support the intake, qualification, and fulfillment of sales and marketing reference requests
- Maintain referenceability records, approvals, and logo rights
- Source, scope, and deliver customer stories across written, video, event, blog, and social formats
- Coordinate customer interviews, briefs, reviews, approvals, publication, and enablement handoffs
- Coordinate video shoots and design deliverables with creative vendors and internal teams
- Recruit and prepare customer speakers for events, webinars, and executive programs
- Plan and execute peer-review campaigns
- Develop customer awards and recognition programs
- Support event activations that recruit advocates and gather approved customer proof
- Maintain systems of record and create workflows, templates, playbooks, governance, and automation
Benefits
- Medical, vision, and dental coverage
- Generous time-off policy
- 401(k) plan
- Home office improvement stipend
- Annual education stipend
- Annual wellness stipend
- Regular company events
- Daily healthy lunches
- Equity may be available for certain roles
Hiring Process
Complete a brief AI-focused exercise or discussion as part of the interview process.
