Customer Activation Manager Stack Accounting
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will help customers translate their accounting processes into practical Stack implementations. You will guide discovery, technical setup, training, validation, and repeat adoption; align finance stakeholders; coordinate deployments; and turn early implementation lessons into reusable launch and adoption practices.
Requirements
- 4+ years of relevant customer success, software implementation, accounting systems implementation, finance transformation, consulting, or related customer-facing experience
- Hands-on accounting fluency across source data, close, reconciliation, exceptions, controls, and sign-off
- Experience translating accounting or finance workflows into software implementations or process change
- Experience owning customer adoption, stakeholder alignment, training, troubleshooting, and follow-through
- Ability to communicate with finance leaders and accountants
- Ability to create plans and reusable processes in an evolving product environment
Responsibilities
- Assess close, reconciliation, journal-entry, exception, and review processes
- Identify where Stack and agentic workflows can deliver value
- Create implementation plans with inputs, owners, dependencies, validation steps, and human review
- Guide customers through discovery, first use, training, and repeat adoption
- Coordinate deployments and process, systems, and product improvements with cross-functional partners
- Advocate for AI-assisted accounting work
- Turn customer learnings into reusable discovery questions, launch steps, and adoption practices
Benefits
- Flexible PTO
- Home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to NYC or SF