Communication Marketing Manager

8 hours agoSenior Berlin, Germany; Munich, Germany; Rennes, France Onsite Full Time Marketing Jobs by IDnow

Skills

Meeting Coordination Identity Verification Technical Writing Product Marketing B2b Saas Fintech Event Support End-Of-Life Notices Product Updates Customer Advisory Board Release Notes Kyc Product Communications German Language Cross-Functional Collaboration

About the Role

You will join a fast-paced B2B SaaS company in the identity verification and fintech space as a key support resource for the Customer Advisory Board, taking ownership of product communications such as end-of-life notices and product update announcements. You will work closely with Product Managers and cross-functional teams to translate technical details into clear, customer-friendly language, and help prepare and run CAB events and meetings.

Requirements

Up to 5 years of experience in a customer communications, product marketing, or product communications role
Strong B2B SaaS background, ideally in a startup or scale-up environment
Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)
Ability to translate complex technical concepts into clear, customer-friendly language
Excellent written English communication skills
Comfortable working with cross-functional teams including Product, Marketing, and Customer Success
German language skills
Experience in identity verification (IDV), KYC, or fintech sectors
Familiarity with customer advisory board (CAB) processes and event support
Experience working across multiple European markets

Responsibilities

Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements
Work closely with Product Managers to gather the technical context needed for accurate comms
Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate
Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone
Support logistics and content preparation for customer-facing CAB events
Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences
Integrate closely with the Customer Growth team
Work with the marketing team to align product communications with broader messaging

Benefits

Access to mental health platform nilo including 1on1 sessions
Access to Udemy training platform with unlimited content and certification
Support on equipment for remote work
Flexible working hours
Regular onsite gatherings, internal initiatives and summer parties
Paid special leave days
Workcation possibilities to combine work with travel