Client Operations Manager

Skills

About the Role

You will serve as a primary contact for clients, managing their day-to-day payment and account activities. You'll assist with operational requests, resolve issues, and coordinate with internal teams to ensure smooth service. You'll play a key role in maintaining high client satisfaction and improving operational processes.

Requirements

• University degree or equivalent in Economics, Business Administration, or relevant field of study
• Experience in customer support, ideally, but not limited to the banking or corporate services industry
• Native or professional fluency in English
• Developed communication skills
• Customer service-oriented, professional and resourceful
• Flexible and adaptable mindset in a fast-paced, evolving environment

Responsibilities

• Act as a key operational point of contact for clients, maintaining a strong understanding of their business activities
• Provide professional support across day-to-day payment, card, and account operations, including wire transfers through different global payment systems, FX-related inquiries, card support, account access matters, and operational support within the web platform and mobile application
• Assist clients with operational and banking documentation requests, including reference letters and other documents required for clients' business needs
• Ensure high-quality communication and timely resolution of requests
• Coordinate with internal departments and technical teams to investigate operational issues and resolve complex client cases
• Ensure smooth processing of client requests in accordance with internal procedures and security requirements
• Identify recurring operational issues and contribute to process improvements and automation initiatives
• Contribute to the enhancement of the overall client experience and operational efficiency