Client Engagement Social Specialist
Payward, Inc. is the parent company and operating platform behind Kraken and a portfolio spanning trading, custody, payments, lending, tokenized assets, onchain finance, and benchmarks.
Maintainer signals as of 9/25/2026
Funding history
Investors
Projects
About Payward, Inc.
Payward operates unified financial infrastructure across crypto and traditional markets, including shared liquidity, risk and margin systems, collateral and settlement, compliance, and licensing. Its first-party portfolio includes Kraken, Kraken Pro, NinjaTrader, Breakout, xStocks, Payward Services, CF Benchmarks, Reap, Krak, Kraken Prime, Kraken OTC, Kraken Custody, and Bitnomial.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will monitor social channels, respond to client questions, troubleshoot account-related issues, and moderate communities. You will support multiple brand accounts, prioritize high-volume conversations, partner with internal teams on complex cases, and help improve the client experience.
Requirements
- 3+ years of social media management, community management, or customer support experience
- Crypto knowledge and familiarity with the APAC crypto scene and Chinese crypto social-media culture
- User-side experience with X, Reddit, Telegram, LinkedIn, Discord, Facebook, Instagram, app-store reviews, and Trustpilot
- Familiarity with Sprinklr, social-media management platforms, Zendesk, Jira, Confluence, and Slack
- Ability to handle high-volume, high-pressure queues
- Availability for scheduled shifts between 4 am and 12 pm UTC, including weekends
- Fluency in English and Mandarin Chinese, including Simplified Chinese writing
Responsibilities
- Monitor social channels and respond promptly to client inquiries
- Work across social platforms and prioritize inquiries by urgency and volume
- Moderate social communities and enforce community guidelines
- Engage clients to grow social presence
- Partner with internal teams on complex cases and process improvements
- Participate in meetings, projects, and training
- Stay current on crypto trends, products, technologies, and the product suite
Hiring Process
Job-related skills or work-style assessments may be requested; results are considered alongside experience and interviews.
