Chief Customer Officer
Xapo Holdings Limited operates Xapo Bank, a regulated Gibraltar-based private bank for Bitcoin holders. It provides Bitcoin and USD banking, custody, savings, Bitcoin-backed loans, investments, global payments, debit-card spending, and inheritance planning.
Funding history
About Xapo Holdings Limited
Xapo Holdings Limited operates the Xapo Bank business, a regulated bank based in Gibraltar. Xapo Bank provides members with integrated Bitcoin and USD accounts, Bitcoin custody, savings products with Bitcoin payouts, Bitcoin-backed lending, access to stocks, ETFs and selected altcoins, global fiat and Bitcoin transactions, debit cards, and beneficiary planning. Its services are aimed at eligible customers seeking to secure, grow, spend, and manage Bitcoin and fiat wealth.
Skills
About the Role
You will own the retail and institutional Customer P&L and grow the assets members hold. You will lead Growth, Client Coverage, mission product management, and Product Design; set product economics with Finance, Risk, and Treasury; improve acquisition, activation, retention, and AUM; and establish a unified operating model with measurable weekly results.
Requirements
- 10+ years of senior commercial or customer leadership experience in digital banking, fintech, or payments.
- Meaningful experience in a regulated environment.
- Hands-on experience building and growing customer propositions involving digital assets, custody, on-chain flows, Bitcoin-backed lending, or similar.
- Experience owning a customer or product P&L based on contribution, balances, and margin.
- Knowledge of NIM, unit economics, customer contribution, and LTV:CAC.
- Track record of acquiring, activating, and retaining members in a regulated, KYC-heavy environment.
- Experience leading product management for balance-sheet products such as savings, lending, or structured products.
- Ability to develop business cases that withstand Finance, Risk, and Compliance scrutiny.
- Dedicated workspace.
- Reliable high-speed internet connection.
Responsibilities
- Own the retail and institutional Customer P&L.
- Grow member balances through deposits, savings, lending, credit, trading, and structured products.
- Lead Growth, including audience, lifecycle, content, CAC, and approved-to-paid performance.
- Own retention, churn, Client Coverage, net new AUM flow, and covered-book retention.
- Lead Product Design and make the customer experience clear and effortless.
- Unify Growth, Client Coverage, Mission PMs, and Product Design under one operating model.
- Set and monitor key results, product contribution, pricing, and customer economics.
- Build customer business cases that address Finance, Risk, Compliance, and engineering considerations.
Benefits
- 100% remote work from anywhere in the world.
- Flexible PTO plan.
- Flexible work schedule.
- Yearly learning and development budget.