Chargeback Analyst
CloudWalk is a financial technology company that operates AI-powered payment and financial services. Its products serve Brazilian sellers and consumers as well as U.S. small and solo entrepreneurs, offering payments, credit, storefronts, financial-management assistance, and customer support.
Projects
About CloudWalk, Inc.
CloudWalk operates AI-native financial services and payment products, including InfinitePay for Brazilian sellers, JIM for U.S. microbusinesses, and Pierre, an AI financial agent for consumers in Brazil. It applies AI to credit scoring, fraud detection, customer support, and operational workflows. The company also develops Stratus, an open-source, Ethereum-compatible permissioned blockchain for global payment networks, financial institutions, developers, and enterprises.
Skills
About the Role
You will analyze disputes and chargeback flows investigate cases from start to finish including transaction timeline evidence money flow and root cause you will build and review representment and defense cases that are clear well documented and win oriented you will dig into data to find patterns fraud signals and process gaps worth fixing you will use and help improve our AI automation tooling to handle disputes faster and smarter you will partner with teams across CloudWalk including Risk Compliance Product Data Engineering
Requirements
- Comfortable using LLMs and AI tools in daily work and curious about agent frameworks LangChain Mastra etc
- Some coding and scripting comfort including reading code SQL and light automation
- Strong analytical thinking and curiosity
- Problem solver mindset and strong desire to learn
- Attention to detail and ability to prioritize a busy queue
- Great writing for case summaries dispute defenses and Slack updates
- Clear communication in threads huddles DMs
- Ownership mindset you spot what’s broken propose better ways of doing things and drive decisions
Responsibilities
- Analyze disputes and chargeback flows to decide the right action
- Investigate cases end to end including transaction timeline evidence money flow and root cause
- Build and review representment and defense cases that are clear well documented and win oriented
- Dig into data to find patterns fraud signals and process gaps worth fixing
- Use and help improve AI automation tooling to handle disputes faster and smarter
- Partner with teams across CloudWalk Risk Compliance Product Data Engineering
