Business Operations Specialist
Bitpanda helps users invest in stocks, cryptocurrencies, metals, and ETFs through a regulated European platform with fractional investing from €1.
Funding history
Projects
About Bitpanda
Bitpanda helps European users invest in cryptocurrencies, stocks, ETFs, precious metals, and commodities through a regulated fintech platform. Users can trade fractional shares, access early-stage crypto projects, earn staking rewards, and spend investments via debit card. The platform combines diverse asset classes with European regulatory compliance and multi-asset support.
Skills
Candidate Availability
About the Role
You will be the operational engine behind the Securities & Commodities business line. You will run recurring operational processes end-to-end, act as day-to-day contact for partners and vendors, plan and own launch readiness for new investment products, build runbooks and automate manual steps, and track data on volumes, incidents and partner performance to flag trends early.
Requirements
- 3+ years of experience in business operations or operational project management in financial services
- Proven track record of delivering cross-functional projects end-to-end
- Hands-on management of external partners and vendors, including SLAs, escalations, invoices and contract follow-ups
- Understanding of trade flow from order to execution, settlement and custody, corporate actions and reconciliation
- Strong with data and spreadsheets
- Experience in a regulated environment, securing Compliance and Legal sign-offs
- Excellent written and verbal English communication skills
Responsibilities
- Run operational processes end-to-end, including instrument listings/delistings, data and venue usage reporting, partner billing and reconciliation follow-ups
- Manage operational partners and vendors day-to-day, covering SLAs, incidents, invoices and service reviews
- Deliver projects and launches, owning launch readiness including Customer Support enablement, Compliance and Legal sign-offs and go-live checklists
- Act as project manager for larger launches when needed
- Improve and automate processes by building runbooks and removing manual steps using tooling or AI
- Track data on volumes, incidents and partner performance to flag trends
Benefits
- Hybrid working model with an additional 25 days per year to work from a city or country of your choice
- Stock option plan participation
- Confidential coaching, counselling and mental health resources via OpenUP
- 3 additional days of paid time off in 2027 after 6 months
- Unlimited access to Udemy online courses
- Discounts, rewards and perks from partners worldwide
- Up to 8 additional weeks of gender-neutral new parent leave
- Free onsite dining in Vienna, Bucharest, Barcelona and Berlin
- Tenure recognition and rewards
- Bitpanda-branded merchandise
- Company events
