Business Operations Manager, Experiential Marketing

Skills

About the Role

You will work directly with the VP of Global Experiential Marketing to run the business operations of the department, covering finance administration, people administration, planning and reporting. You will track budgets and expenses, prepare reports and slides, coordinate reviews and hiring administration, chase commitments across regions, and keep team workload and planning calendars in order. This is a business operations role, not an event delivery role. The role is office-based in Berlin or London, with remote work in the UK or CEST timezone considered, some out-of-hours work, and occasional travel.

Requirements

• 5+ years of professional experience in business operations, chief of staff, finance or operations administration, or a similar role supporting a senior leader or large team
• Proven experience tracking budgets and expenses and producing clear financial and operational reporting
• Experience handling confidential information with discretion
• Strong written and verbal English communication skills, including building clear slides for senior audiences
• Excellent organizational skills and ability to manage many tasks and deadlines
• Proficiency with Google Workspace and Microsoft Office
• Comfortable working with global teams across time zones
• Preferred: Bachelor's degree in Business, Finance, Operations or related field (or equivalent experience)
• Preferred: Experience in video games, tech or software industry, or event and marketing operations
• Preferred: Familiarity with Jira, Atlassian suite, Brex or similar tools, and forecasting software such as Anaplan
• Preferred: Experience supporting a distributed global team
• Preferred: Familiarity with HR processes such as performance reviews, promotions and hiring

Responsibilities

• Track and report on the department budget, preparing numbers for the VP's budget decisions
• Manage expenses and travel requests for the team and handle travel booking for the VP
• Manage Brex for the team: prepare and pre-check spend, flag exceptions and escalate items above agreed limits
• Prepare travel reporting, including German travel reports within 7 days of travel
• Provide monthly budget vs actual reporting in the format agreed with Finance
• Track holidays and time off across the team
• Coordinate administration for reviews, promotions, recruitment and hiring
• Track team goals and bonus envelopes
• Handle confidential people and compensation information in line with agreed access rules
• Prepare bi-weekly slides and updates for the MPI team
• Run leadership meeting logistics and maintain action and decision logs
• Chase commitments across regions, sales and operations and track weekly progress in Jira plans
• Track global event deal and sponsorship approvals through to the VP's decision
• Maintain a view of team workload and capacity and flag overload to the VP
• Own the planning calendar, including review, budget and bonus cycles
• Lead special projects and cross-regional initiatives on the VP's behalf
• Request updates and status from teams on the VP's behalf
• Escalate budget, people and priority conflicts to the VP

Benefits

• Unlimited flexible time off
• Gym membership
• Monthly train ticket
• Personalized career roadmap
• Training and educational opportunities