Business Operations & GTM Manager – Consumer Business
Nium provides global payments infrastructure for businesses, banks, fintechs, marketplaces, payroll providers, and travel companies. Its platform supports multi-currency accounts, global payouts, foreign exchange, card issuing, account verification, APIs, and stablecoin-backed cards.
Projects
About Nium
Nium is a global payments infrastructure company that helps businesses collect, hold, convert, and disburse funds across borders. Its products include multi-currency accounts, global payouts, foreign exchange, physical and virtual card issuing, bank account verification, the Nium Portal, APIs, and stablecoin-backed card programs. Nium serves banks, financial institutions, money transfer operators, marketplaces, payroll providers, enterprises, creators, airlines, hotels, and online travel agencies.
Skills
About the Role
As Business Operations Manager, Consumer, you will be the operational and commercial backbone of the Consumer business, partnering closely with the Head of Consumer to drive business performance across Amaze and Instarem. You will own the operating cadence of the business, from P&L management and strategic planning to partnership operations, GTM execution and cross-functional business management. You will work with Product, Marketing, Finance, Customer Operations, Partnerships and external partners to ensure the business operates efficiently while helping shape where to invest and how to grow.
Requirements
- 6+ years of experience in Business Operations, Strategy, Consulting, Commercial Operations or Finance within fintech or technology
- Experience managing business performance, budgets or P&Ls
- Strong commercial acumen with the ability to translate data into strategic recommendations
- Excellent cross-functional stakeholder management and project leadership skills
- Comfortable balancing strategic thinking with hands-on execution in a fast-moving environment
- Strong analytical and financial modelling skills
- Experience presenting recommendations to senior leadership
Responsibilities
- Own the Amaze business P&L, tracking revenue, costs, profitability and performance against business targets
- Lead forecasting, business reviews and executive reporting to provide clear visibility into business performance
- Support investment decisions through financial modelling, business cases and commercial analysis
- Manage the Consumer business operating rhythm, ensuring cross-functional teams are aligned on priorities, budgets and execution
- Own budget governance, purchase orders, invoicing and financial processes across Consumer, partnering closely with Finance
- Identify operational issues and performance trends, driving initiatives that improve efficiency and customer outcomes
- Partner with Product and Marketing to shape GTM strategies, launch plans and growth initiatives
- Support strategic planning, roadmap prioritisation, business workshops and annual planning activities
- Drive cross-functional programs from planning through execution, ensuring delivery across multiple stakeholders
- Support key Amaze partnerships including Mastercard, Stripe and other strategic partners
- Manage commercial operations including incentives, pricing, fees, invoicing, marketing programmes and partnership governance
- Coordinate with external partners to ensure successful execution of joint initiatives
- Oversee day-to-day operational support for Amaze, including customer and dispute escalations, identifying systemic issues and driving long-term improvements
- Act as a key point of coordination for business-critical operational initiatives, including payment schemes and network programmes
- Bring structure to ambiguity by stepping into high-priority initiatives wherever needed
Benefits
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Recognition programs
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs including year-end shut down
- Flexible hybrid working environment (3 days per week in the office)
- Role-specific training
- Internal workshops
- Learning stipend
- Company-wide social events, team bonding activities, happy hours and team offsites
