Business Analyst
Healthcare AI company automating prior authorization and utilization management.
About Cohere Health
Cohere Health (coherehealth.com) is a Boston healthcare technology company whose AI-driven platform automates prior authorization and care coordination for health plans.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support pre-implementation readiness by shadowing provider and health plan workflows, conducting time studies, documenting current-state processes and user behaviors, and translating observations into actionable insights. You will synthesize qualitative and quantitative data, identify risks and gaps before go-live, maintain reusable documentation, and collaborate with training, product, implementation, and provider success teams.
Requirements
- Bachelor’s degree in Healthcare, Business, Public Health, or a related field
- 2-5 years of experience in healthcare, consulting, operations, or a related analytical role, including internships
- Analytical and problem-solving skills
- Workflow observation and process documentation
- Written and verbal communication
- Ability to translate complex workflows into structured outputs
- Organizational and time-management skills
- Ability to collaborate across teams
- Google Suite or Microsoft Office proficiency
- Exposure to healthcare workflows
- Process mapping, time studies, or workflow analysis experience
- Familiarity with Jira, Confluence, Lucidchart, or Miro
Responsibilities
- Conduct pre-implementation workflow shadowing sessions
- Perform time studies and analyze current-state workflows
- Document workflows, processes, and user behaviors
- Translate observations into actionable insights and recommendations
- Partner with cross-functional teams on onboarding, training, and implementation strategies
- Identify risks, gaps, and opportunities before go-live
- Synthesize qualitative and quantitative data into reports, summaries, and presentations
- Maintain organized documentation of client workflows and insights
- Develop an understanding of products, workflows, and client use cases
- Gather feedback and refine documentation approaches
- Align with information security policies and procedures