BF Support Representative
BnkToTheFuture is an all-in-one Bitcoin investment platform, describing itself as the longest-standing company in Bitcoin. It allows users to build and protect their Bitcoin wealth through services like buying Bitcoin, staking ETH, and investing in Bitcoin-related public shares and private equity.
About BnkToTheFuture
Bnk To The Future is a comprehensive investment platform established in 2011, dedicated to Bitcoin and financial technology. It provides a suite of products to both build and protect wealth, including buying and custody of Bitcoin, staking Ethereum, and investing in Bitcoin-related public shares, ETFs, and private equity in FinTech companies. The platform has facilitated over $2.5 billion in investments from more than 158,000 users and has been used by over 100 Bitcoin and FinTech companies for fundraising. The company operates through several regulated entities to serve different investor needs: the parent company, BNK To The Future, is incorporated in the Cayman Islands and regulated by CIMA; BF Global IB MU Ltd. is a securities broker in Mauritius regulated by the MU FSC for public shares; and BF Virtual Assets Ltd. in the British Virgin Islands handles virtual asset services.
Skills
About the Role
You will provide day-to-day support to investors and clients in the Bitcoin and crypto space. You will investigate and resolve account and technical issues, update KYC and 2FA details, communicate outcomes to stakeholders, reconcile billing and balance discrepancies, and prepare resolutions in consultation with management. You will attend regular investor relations calls and perform cross-departmental tasks as required.
Requirements
- Minimum of 5+ years of experience in customer service or communications (open to candidates with less experience who demonstrate strong passion for AI, Bitcoin, and crypto)
- High school diploma or equivalent; degree in business, marketing, media, or legal studies desirable but not essential
- Exceptional interpersonal and communication skills with superior written and spoken English
- Excellent attention to detail and copywriting skills for crafting templates and responses
- Strong interest in AI and emerging technologies and knowledge of the crypto investment ecosystem
- Ability to understand or quickly acquire knowledge of compliance and legal matters in crypto finance and investment
- Project management experience and ability to meet deadlines across departments
- Proficient with computers, Google Docs, web browsers (Google, Safari), search tools, social media, and mobile devices
- Smartphone proficiency for using applications such as Telegram, Slack, and Zoom
- High awareness of work-related security and privacy issues, including device security and confidentiality
Responsibilities
- Investigate and resolve investors' and clients' issues and maintain detailed records of communications and actions taken
- Attend weekly investor relations calls with management
- Compare investment amounts with received share amounts and prepare resolutions with management
- Confirm and resolve 2FA inquiries, update KYC details, and cancel accounts as necessary
- Communicate investigation results and planned updates to investors and clients
- Assess validity of complaints and determine possible causes
- Refer unresolved grievances to designated departments for further investigation
- Resolve financial balance discrepancies, billing issues, and adjust charges or fees on accounts
- Review investment terms, contracts, and terms and conditions to determine coverage of particular losses
- Perform duties in other departments as required to support overall operations
Benefits
- Remote work (work from home)
- Cloud-based applications provided by employer