Associate, Fraud Management

Skills

About the Role

You will detect, investigate, and stop fraud by monitoring account activity and responding to alerts and suspicious activity. You will investigate cases, document evidence, maintain case records, and execute containment actions such as holds, reversals, and account restrictions. You will coordinate with compliance, legal, risk, operations, HR, and partner banks; review referrals and transactions; file STRs; conduct fraud interviews; and recommend improvements to fraud controls and workflows. You may join after-hours, holiday, and weekend rotations when required.

Requirements

• Bachelor’s Degree in Business Management, Business Administration, Economics, Communications, or a related field.
• Knowledge of the Anti-Money Laundering Act and non-banking financial institutions in the Philippines is preferred.
• Ability to manage time, multitask, prioritize, and work under pressure.
• Ability to adapt in a fast-changing and highly regulated environment.
• Strong analytical, communication, organizational, and investigative skills.
• Prior fraud, risk, or payments experience is preferred but not required.
• Willingness to work night shifts and weekends.

Responsibilities

• Monitor alerts and account activity for fraud indicators.
• Review internal fraud escalations and coordinate with HR.
• Manage preemptive account locking, investigate cases, and perform lock or unlock actions.
• Review bank referrals for possible fraud.
• Support customer service referrals, including fraud referrals and compromised account cases.
• Triage monitoring-system alerts and escalate clear findings.
• Conduct investigations, document evidence, and prepare case files.
• Execute containment actions, including holds, reversals, and account restrictions.
• File STRs and meet internal reporting requirements.
• Coordinate with compliance, legal, risk, operations, and partner banks.
• Maintain accurate case logs and case-management records.
• Conduct fraud interviews and issue final verdicts.
• Review transactions for fraud patterns.
• Recommend process and tool improvements to reduce fraud risk.
• Join after-hours, holiday, or weekend rotations when required.