AI Reliability Engineering Manager
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will run the day-to-day operation of an AI Reliability Engineering team of eight to ten engineers across EMEA. You own the people, the queue, the rota, and the escalations, while staying close enough to GPUs, Linux, and high-performance fabrics to lead an incident and challenge a diagnosis. You report to the AIR Senior Manager for EMEA and take ownership of a full pillar as the region grows.
Requirements
- 6+ years in infrastructure, operations, or support engineering in production environments, including 2+ years around GPU, HPC, or large data center estates
- 3+ years managing engineers in an operational support function
- Experience running a queue against SLAs
- Clear written and verbal communication
- Solid production Linux and networking
- Working knowledge of how GPU fleets fail and get repaired, ITIL and SRE habits, and scripting
- Comfortable with out-of-hours escalations, on-call, and travel to data centers and customer sites
Responsibilities
- Lead a team of eight to ten AI Reliability Engineers including 1:1s, objectives, reviews, probation, development, and hiring
- Own the queue: prioritization, SLA adherence, MTTR, and backlog
- Run the rota and on-call within the EMEA coverage model and global follow-the-sun handover
- Act as first management escalation point on P1s and customer escalations and lead post-incident reviews
- Own SOPs for your pillar and drive them into automation
- Work day-to-day with DC Operations, Network Operations, Engineering, and fleet tooling and automation teams
- Report team numbers weekly and explain what moved and why
