AI Quality Assurance Intern
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will execute test plans for AI Agent implementations, validate intents and workflows, identify model errors and hallucinations, review AI-generated outputs, improve redaction and PII handling, run bias and transcription checks, and identify patterns across test sets.
Requirements
- Student status
- Analytical thinking
- AI behavior analysis
- Intent recognition evaluation
- Conversation quality assessment
- Model output auditing
- Prompt testing
- Prompt refinement
Responsibilities
- Execute structured test plans for AI Agent implementations
- Validate intents, entities, and workflows
- Identify behavioral inconsistencies, misclassifications, and hallucinations
- Review AI-generated suggestions, summaries, and classifications
- Provide feedback to improve intent models and redaction and PII handling
- Run bias, redaction, and transcription accuracy checks
- Identify patterns and emerging issues across test sets
- Contribute improvements to internal QA processes and tools
Benefits
- Lunch expense reimbursement up to $25 while working in the office
- 4 days of PTO