Agent Education Manager
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead enablement for strategic customers and partners, deliver hands-on agent-building workshops, and create scalable learning pathways. You will maintain current product education, define proficiency and adoption metrics, build partner programs and certifications, and manage enablement tools and vendors.
Requirements
- 4-8 years in customer success, deployment strategy, solutions consulting, technical product marketing, or a similar customer-facing role
- Experience making complex technical products approachable for diverse audiences
- Written, verbal, and presentation skills
- Experience partnering cross-functionally
Responsibilities
- Own enablement for strategic accounts and partners
- Design and deliver hands-on agent-building workshops
- Create learning pathways and scalable training programs
- Maintain current product education
- Establish and measure enablement metrics
- Build partner enablement programs and certifications
- Manage enablement tools and vendors
Benefits
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Take-what-you-need vacation policy
