Account Resolution Specialist
Roofstock is a technology-enabled platform for investing in and operating single-family rental and build-to-rent residential portfolios.
About Roofstock
Roofstock supports residential real-estate investors across acquisition, property management, portfolio software, tenant screening, asset management, and dispositions. Its current portfolio brands include Mynd, Stessa, and RentPrep.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage delinquency cases and eviction processes, communicate with residents about payment issues, and work with legal and property management stakeholders. You will maintain records, analyze delinquency trends, prepare reports, provide guidance on prevention strategies, and attend court proceedings when needed.
Requirements
- 3+ years of experience in real estate or property management overseeing daily operations of single-family or multi-family rental homes.
- Ability to cultivate relationships, deescalate difficult situations, and negotiate solutions.
- Understanding of leasing, property management, and real estate investing principles.
- Excellent verbal and written communication skills.
- Experience managing budgets, manipulating spreadsheets, and generating financial reports.
- Proficiency with Google applications, workflow engines or project management tools, and mobile payment applications.
- Ability to work independently and cross-functionally and drive projects to completion.
- Ability to work evenings and weekends as needed.
- Knowledge of local residential real estate laws and regulations.
- Ability to travel, including quarterly overnight visits throughout the assigned territory.
- Authorization to work in the United States.
Responsibilities
- Monitor delinquency rates and implement strategies to minimize late and missed payments.
- Initiate eviction processes in accordance with local laws and lease agreements.
- Communicate with residents about delinquency concerns, payment plans, and eviction notices.
- Collaborate with legal teams to ensure compliant, timely eviction procedures.
- Maintain accurate delinquency, payment, and eviction records.
- Analyze delinquency trends and recommend improvements to payment processes.
- Coordinate with property management teams on delinquency issues and resident retention.
- Stay current on delinquency and eviction laws and regulations.
- Prepare delinquency and eviction reports and presentations for management.
- Provide property management teams with training and guidance on delinquency prevention.
- Attend court appearances in person or by Zoom as needed.
Benefits
- Generous PTO policy.
- 12 paid holidays.
- Volunteer time off.
- Paid parental leave.
- 401k program.
- Wellness subsidy.
- Home office and cell phone subsidies.
- Health, dental, and vision insurance.