Unified Communications Operations Associate - Princeton

4 days agoSalary: 95K - 128KPrinceton, New Jersey Hybrid Operations Jobs by BlackRock

BlackRock

BlackRock is the world’s largest asset manager, operating the IBIT bitcoin ETF and the BUIDL tokenized fund.

New York, NY, USA

Projects

iSharesIndex Platform

About BlackRock

BlackRock (blackrock.com) is the world’s largest asset manager, with production digital-asset businesses: the IBIT spot bitcoin ETF, the BUIDL tokenized money-market fund (with Securitize), and tokenization initiatives.

View jobs by BlackRock

Skills

Change Management Cisco Control Hub Cisco Ip Contact Center Incident Management Ipc Microsoft Office Root-Cause Analysis Telephony User Acceptance Testing Verint Voice Recording Webex Calling

Candidate Availability

Hybrid · Princeton · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will provide advanced support for global telephony, voice-recording, and trading communications systems. You will administer telecommunications services, resolve incidents, coordinate changes and projects, conduct root-cause analysis, mentor colleagues, and lead service-improvement initiatives.

Requirements

Experience supporting telephony and voice services
Cisco Control Hub knowledge
Webex Calling knowledge
Cisco IP telephone-system knowledge
Contact-center, trading-floor voice, or voice-recording platform knowledge
Analytical and troubleshooting skills
Experience supporting end users, vendors, and telecommunications carriers
Technology-project and change-management experience
Microsoft Office proficiency
Written and verbal communication skills

Responsibilities

Administer telecommunications services and provide advanced incident and service-request support.
Conduct post-incident root-cause analysis and document findings.
Plan and oversee telecommunications changes under change-management procedures.
Participate in an on-call support rotation.
Support office projects, system maintenance, user acceptance testing, and vendor coordination.
Lead service-improvement initiatives.
Mentor team members through technical guidance and training.

Benefits