Technical Support Engineer
Skills
About the Role
You will be the primary technical contact for APAC institutional customers, handling onboarding, API/SDK integrations, wallet and MPC configuration, and advanced troubleshooting. You will analyze logs and blockchain explorers, use SQL and observability tools to diagnose issues, build support tooling and documentation, and participate in on-call rotations.
Requirements
- 5+ years in technical customer-facing roles such as Support Engineer, Solutions Engineer, or TAM at B2B SaaS or fintech
- Deep experience in blockchain and crypto infrastructure, digital assets, DeFi protocols, transaction lifecycles, and custody solutions
- Proficiency in SQL and API integration including REST, SDKs, and webhooks
- Experience with observability tools such as Datadog and Grafana and cloud environments like AWS or GCP
- Self-starter with high ownership and experience building processes from scratch
- Based in an APAC timezone (Singapore or Hong Kong) with strong technical communication skills
Responsibilities
- Own regional technical support and act as primary escalation point for APAC customers
- Provide hands-on API and SDK integration support and webhook troubleshooting
- Perform wallet setup and MPC configuration and enable customer engineering teams
- Diagnose complex issues using SQL, logs, blockchain explorers, and observability tools
- Build internal tooling, automation, technical documentation, and regional support workflows
- Collaborate with Engineering and Product and participate in global on-call rotations