Technical Support Engineer
Luminance is an enterprise contract-intelligence platform that uses specialist legal AI to help teams negotiate, analyze, and automate contract work.
Funding history
Investors
About Luminance
Born out of the University of Cambridge, Luminance provides a multi-agent, legal-AI platform that turns contractual language into business intelligence across the contract lifecycle, including negotiation, repository analysis, and workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a primary contact for customer questions and issues, managing support tickets and resolving queries directly or with technical specialists. You will maintain customer relationships throughout the support process, develop product knowledge, understand each customer's needs, and explain features that address customer pain points.
Requirements
- Scientific or analytical discipline
- Interpersonal communication
- Customer-facing work
- Problem-solving
- Time management
- Prioritisation
Responsibilities
- Manage customer problems from start to finish
- Maintain customer relationships throughout the support process
- Respond to customer queries and involve Technical Specialists when needed
- Develop a comprehensive understanding of the product
- Understand individual customer use cases and needs
