Technical Support Engineer (AMER)
Skills
About the Role
You will deep-dive into complex client integrations and code to identify bugs, performance bottlenecks, and configuration issues. You will escalate and prioritize bugs and product gaps with Engineering, build scripts, tools, and dashboards to monitor API health, create alerts and runbooks, and support enterprise partners during incidents.
Requirements
- 3+ years experience in a technical client-facing support engineering solutions engineering or software development role
- Strong understanding of REST APIs SDKs WebSockets and webhooks
- Ability to write SQL queries to retrieve and analyze data
- Proficiency in one or more programming languages preferably Python JavaScript TypeScript Go or Rust
- Experience with logging documentation ticket tracking and SLA monitoring tools
- Ability to communicate technical issues clearly to technical and non-technical stakeholders
- Experience with Docker and Kubernetes (preferred)
- Background in fintech or SaaS (preferred)
- Basic understanding of blockchains crypto and web3 technologies (preferred)
Responsibilities
- Deep-dive into client integrations and code to identify bugs and performance bottlenecks
- Escalate and prioritize bugs product gaps and client feedback with Engineering
- Build internal tools scripts and dashboards to improve support efficiency and monitor API health
- Create alerts monitors and runbooks to detect issues early
- Provide incident support for enterprise partners on critical applications and infrastructure
Benefits
- Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse/children (U.S. only)
- Vision and dental insurance (U.S. only)
- Chance to earn equity
- Maternity and paternity leave (after 6 months)
- WeWork All Access Membership
- Work from home yearly stipend
- Learning and development yearly stipend (after 6 months)