Technical Operations Manager

Skills

About the Role

You will lead hands-on technical operations across security, endpoint management, identity, networking, service management, compliance, and regional office technology. You will investigate and remediate incidents, improve controls and processes, automate operational work, manage technology lifecycles and vendors, and maintain audit-ready documentation. You will also mentor TechOps specialists and coordinate resolution of complex issues across relevant stakeholders.

Requirements

• 7+ years of experience in Technical Operations, Security Operations, Systems Engineering, Infrastructure, or related roles
• Experience improving technology and security controls in a distributed multi-region environment
• Strong Windows and macOS endpoint management and security experience
• MDM and endpoint-management experience with platforms such as Intune, Kandji, Jamf, or ManageEngine Endpoint Central
• Microsoft Defender and Microsoft Entra ID experience
• Networking and troubleshooting knowledge including DNS, DHCP, TCP/IP, routing, NAT, firewalls, proxies, VPNs, Wi-Fi, certificates, and TLS/SSL
• Experience with Zscaler or comparable secure access or SSE platforms
• Experience with vulnerability management, patching, security baselines, and remediation tracking
• Knowledge of ISO 27001, SOC 2, or PCI DSS controls and audit requirements
• PowerShell, API, and workflow automation skills
• Experience with Jira or Jira Service Management or comparable ITSM platforms
• Right to work in the jurisdiction where working

Responsibilities

• Lead hands-on security-focused technical operations across endpoint, identity, email, collaboration, and access layers
• Investigate, contain, remediate, and drive root-cause analysis for security and operational incidents
• Manage Windows and macOS endpoint security, MDM, vulnerability remediation, and patching
• Administer and improve Microsoft Entra ID, Conditional Access, MFA, SSO, SCIM, and identity protection
• Manage Joiner Mover and Leaver processes, access governance, and privileged access controls
• Troubleshoot complex networking and secure-access issues
• Manage TechOps compliance controls, remediation, evidence, and audit readiness
• Manage operational work, incidents, requests, problems, changes, and SLAs through Jira Service Management
• Develop automation using PowerShell, APIs, and workflow platforms
• Maintain technology inventories, device lifecycle activities, software licensing, and technical documentation
• Coordinate office technology, local vendors, and regional connectivity
• Mentor TechOps specialists and communicate operational risks and improvements

Benefits

• Hybrid work arrangement