Technical Expert L2

Skills

About the Role

You will investigate complex, high-impact technical issues that are escalated beyond L1/L2, acting as the escalation point during incidents. You will coordinate involved teams, define investigation directions, distribute tasks, and ensure progress. You will perform deep technical analysis using logs, metrics and production data (SQL, Grafana, Prometheus, ELK/OpenSearch), conduct advanced root cause analysis across microservice architectures, identify non-obvious failure patterns, validate hypotheses with engineering and push fixes, and improve incident resolution processes while sharing expertise with the support team.

Requirements

• 4+ years of experience in technical support or engineering roles (high-load or fintech is a strong advantage)
• Strong SQL skills and experience working with production data
• Experience with monitoring and observability tools such as Grafana, Prometheus, VictoriaMetrics
• Experience working with log systems (ELK / OpenSearch or similar)
• Solid understanding of microservices architecture and distributed systems basics
• General understanding of Kubernetes and containerized environments
• Strong analytical and problem-solving skills and ability to work in ambiguity
• Clear written communication and ability to structure technical findings
• English level B2 or higher

Responsibilities

• Lead investigations of complex, high-impact technical issues
• Act as an escalation point during incidents and take ownership of investigations
• Coordinate involved teams including L2, developers, and external dependencies
• Define investigation direction and distribute tasks to ensure progress
• Perform deep technical analysis using logs, metrics, and production data
• Conduct advanced root cause analysis across microservice architectures
• Identify hidden system issues and non-obvious failure patterns
• Validate hypotheses with engineering teams and push fixes
• Improve incident resolution processes and investigation approaches
• Share expertise and raise the technical level of the support team

Benefits

• Remote setup with access to hubs in Dubai, Yerevan, London and Belgrade
• Compensation for medical expenses
• Provision of necessary equipment
• Access to advanced AI models via mira.tg
• 20 working days of paid vacation annually
• 11 days off per year
• 14 days of paid sick leave