System Reliability Engineer
Sereact is a Stuttgart-based physical-AI robotics company whose Cortex software enables autonomous warehouse and manufacturing operations across robot platforms.
Funding history
About Sereact
Sereact GmbH develops embodied-AI software for industrial robotics. Its Cortex system provides vision-language-action intelligence for tasks including robotic picking, returns handling, sorting, and warehouse inspection; the company also offers products such as Sereact Lens and its operational data platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide first-line technical support for robotic systems, diagnose hardware and software issues remotely, and guide customers through problem solving. You will document incidents, escalate unresolved issues, improve support tooling and platforms, participate in on-call shifts, and travel to support deployments.
Requirements
- 2-3 years of work experience in robotics and customer-facing roles
- Experience with SSH and Docker
- Python programming and code debugging
- German and English fluency
- Database and SQL knowledge
- Technical troubleshooting
- Customer-facing technical support experience
- Robotics systems familiarity
- Willingness to travel approximately 50-75%
- On-call availability
Responsibilities
- Provide first-line technical support for AI robotics systems
- Serve as the primary customer contact for technical support
- Diagnose and troubleshoot hardware and software issues using SSH, Python, and Docker
- Collaborate with hardware and software teams on complex problems
- Escalate unresolved issues to appropriate specialists
- Provide on-call support during assigned shifts
- Maintain incident, solution, and customer-interaction documentation
- Identify recurring problems and improve products and processes
- Develop platform improvements for ticketing, dashboards, and debugging tools
Benefits
- Wellpass gym membership
- Flexible working hours
- Option to work from home when needed
Hiring Process
Application → take-home assignment → cultural fit interview (40 min) → technical fit interview (45 min) → on-site visit with a real-work challenge and founder meeting.