Support
Beam is a crypto-native innovation lab and foundation operating at the intersection of AI, trading, and blockchain.
Maintainer signals as of 9/25/2026
Funding history
Investors
Projects
About Beam
Beam operates as an innovation lab and foundation pushing the digital frontier across artificial intelligence, trading, and blockchain. It maintains an industry-leading crypto-native treasury that supports its developer and user community and funds ecosystem growth and innovation. The $BEAM token serves as the central point of value for the ecosystem, with a buy-and-burn mechanism, EVM compatibility across Ethereum, Base, and Avalanche, and on-chain governance for token holders. Beam has founded, built, backed, incubated, and partnered with a range of ventures including Dreamcash (a consumer perpetuals trading app), Beam Ventures (a frontier tech investment fund based in Abu Dhabi Global Market), Aethir (a decentralized GPU cloud network), Tactical Compute (a joint venture in Crypto x AI infrastructure), TrialXtreme (a mobile racing game), Sophon (a ZK Stack consumer blockchain), and Noon (a yield-generating stablecoin protocol). Through this network, Beam serves traders, developers, gaming studios, and web3/AI/fintech organizations building on or alongside its ecosystem.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will help develop the knowledge base and support website, gather user feedback and questions, and create support articles. You will answer user queries through Zendesk, Telegram, and Twitter. You will respond to technical customer inquiries by email, create educational resources, and work with product and engineering functions to prioritize and implement user feedback.
Requirements
- 1+ years of support experience, preferably in the video-game or Web3 industry
- Knowledge of cryptocurrency, NFTs, and blockchain technology
- Written and verbal communication
- Technical customer support
- Educational resource creation
- User-feedback management
Responsibilities
- Develop support knowledge-base articles
- Develop the support website
- Gather user feedback and questions to create support articles
- Answer user queries through Zendesk
- Answer user queries through Telegram
- Answer user queries through Twitter
- Answer technical customer inquiries by email
- Create educational resources
- Work with product and engineering functions to prioritize and implement user feedback
Benefits
- Fully remote work with flexible hours
- Unlimited vacation
- $BEAM tokens
- Annual company retreat